Learn more about our:
Bryan Yetman, Chair
Steve Leslie, Secretary, Treasurer
David Toswell, Director
Brad Phillips, Grandview Children’s Centre – Chair
Steve Leslie, Chair
Steve Curry, Director
Sean Donaldson, Community Member
Steve Rowlands, Community Member
Governance Excellence Committee
David Toswell, Chair
Steve Leslie, Director
Bryan Yetman, Director
Mike Forman, Director
The purpose of this section of the policy is to establish criteria related to the fundraising initiatives and activities of the Foundation.
The Foundation appreciates the contributions made by its donors and acknowledges the importance and impact that donors have on the ongoing success of the Foundation. The Foundation is dedicated to cultivating its relationship with donors and ensuring that donors remain satisfied.
The Foundation is committed to honouring donor and prospective donor requests to (i) limit the frequency of contact; (ii) not be contacted by telephone or other technology; (iii) receive printed material concerning the Foundation; and (iv) discontinue contact.
Foundation staff should record requests to ensure that they are honoured.
The Foundation does not lend, exchange, rent, or sell its donor list.
Donors will have the opportunity to indicate that they wish to have their charitable donation be considered anonymous. The Foundation will honour all donor requests to remain anonymous. This includes requests to remain anonymous in terms of (i) the amount of the donor’s contribution, and (ii) having his or her name publically released as a supporter of the Foundation.
The donor’s request for anonymity will be recorded by Foundation staff and adhered to by all Foundation employees and volunteers. Having indicated a desire for anonymity, a donor may request a change to allow recognition of a donation. This request must be made in writing.
The Foundation encourages donors to seek independent advice if the proposed gift is a planned gift (e.g. a bequest by will, a gift of securities, a gift of life insurance, a charitable remainder trust, a gift of a residual interest and a charitable gift annuity). Donors are also encouraged to seek independent advice if the proposed gift might significantly affect the donor’s financial position, taxable income, or relationship with other family members. Independent advice can include advice from lawyers, financial experts, estate planning professionals and close family members.
The Foundation offers opportunities to certain donors to associate their name with an aspect of the Foundation. The Foundation Board of Directors may (subject to consultation with and approval/confirmation from the Chief Executive Officer of Grandview Children’s Centre and/or the Centre’s Board of Directors) permit the naming of a physical space, activity program, endowment, piece of equipment and the like, in honour of a donor. This recognition is at the discretion of the Board of Directors and will be granted for a duration of time to be determined at the time the naming opportunity is formally recognized. In the case of the new Grandview Children’s Centre and physical spaces within the new Centre, the Foundation Board of Directors will approve recommended levels of funding to secure a naming opportunity, subject to the review and approval of the Grandview Children’s Centre Board of Directors and/ or the Chief Executive Officer of Grandview Children’s Centre.
Individuals and organizations to whom a naming opportunity has been given by the Foundation will exemplify attributes of integrity and civic leadership and their public image must be consistent with the mission, vision, and values of the Foundation. If, in the opinion of the Foundation Board of Directors, a donor has violated these standards, the Board of Directors may remove the donor’s name from the naming opportunity.
Behaviours of Fundraising
All fundraising activities conducted by or on behalf of the Foundation must (i) be truthful; (ii) accurately describe the Foundation’s activities; (iii) disclose the Foundation’s name; (iv) disclose the purpose for which funds are requested; (v) disclose the Foundation’s policy with respect to issuing official income tax receipts including any policy on minimum amounts for which a receipt will be issued; and (vi) disclose, upon request, whether the individual or entity seeking donations is a volunteer, employee or contracted third party.
This section of the policy sets out the Foundation’s policy on privacy matters, particularly in respect of personal information of donors.
At the Foundation the privacy of the personal information of our donors, prospective donors, employees, and other stakeholders has always been an important aspect of how we conduct our business. We value the trust of those with whom we deal as well as with the public at large and we recognize that maintaining this trust requires that we be open and accountable in how we treat information entrusted to us. As a result, the Foundation has developed this policy both to ensure compliance with privacy legislation as well as to inform our stakeholders of our continuing commitment to the protection of their personal information.
All of the Foundation personnel are authorized to access personal information in our files only as required for the conducting of legitimate and appropriate Foundation business. In addition, we have instituted safeguards to ensure that the information retrieved is not disclosed or shared beyond its immediate requirements.
This policy adheres to the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
Personal information includes any factual or subjective information, recorded or not, that could be used to distinguish, identify, or contact an individual. This includes information in any form such as personal e-mail address, credit card numbers, home addresses, and so on. It does not include certain publicly available information such as that normally found on a business card, such as name, title, company, business address, business e-mail address, business telephone or fax number. Also not deemed to be personal information are certain publicly available data such as names, addresses, and telephone numbers as published in telephone directories.
During their orientation to their various responsibilities to the Foundation, all individuals who have or may have access to confidential donor information (including personal, fiscal and geographical information) are required to acknowledge that they have read and will agree to adhereto this Policy.
Before, or at the time of the collection of personal data, the Foundation must identify the purposes for which personal information is being collected. Information collected will be used only for the original purpose for which it was collected, unless required otherwise by law:
In the collection, use or disclosure of personal information, knowledge and consent of the individual so involved is required. This consent must be meaningful and easily understood. Nonetheless, in certain circumstances, such as an emergency or as required by law, the Foundation may disclose personal information without the interested individual’s knowledge or consent.
Donor names shall be held in strict confidence, unless a donor consents to the publication of his, her or its name. Requests by a donor for anonymity shall be honoured.
The Foundation receives contact information of volunteers and clients and their families from Grandview Children’s Centre. Formal requests from individuals to be excluded from mailings or other communications will be respected and acted on promptly.
The Foundation, from time to time, may use third parties to process mailings. This requires sending name and address information, usually segmented into specific gift level categories, to a mail house that addresses, prints, sorts, and co-ordinates distribution of these mailings. In all cases, the third party vendor must sign a confidentiality agreement promising that it will take every precaution to protect personal information in its possession and to destroy it upon completion.
Further, data sent by the Foundation to a third party vendor will be encrypted to ensure protection. The vendor will be required to act likewise in sending data to the Foundation.
Personal information collected is limited to the purpose for which it was collected, except with the consent of the individual and as permitted by law. Should there be an additional use for which the information may be employed, individuals affected must be notified and their concurrence formally secured.
Personal information will be used only for the purpose for which it was collected except with the consent of the individual or as required by law. The Foundation shall retain personal information only as long as necessary for the fulfillment of those original purposes. When personal information is no longer required for the fulfilling of those purposes it will be permanently erased from the electronic records or shredded if it exists in hard copy.
The Foundation shall take steps to ensure that personal information is accurate, complete, and as up-to-date as possible. To ensure the up-to-date accuracy of the personal information held in the Foundation’s files, it is the responsibility of the donor to advise the Foundation of any changes to their personal information.
The Foundation shall protect personal information by security safeguards appropriate to the sensitivity of the information and the means by which it is stored.
11.1. The Foundation shall establish appropriate safeguards to protect personal information against such risks as loss or theft, unauthorized access, disclosure, copying, use, modification or destruction. Employees shall be made aware of the importance of maintaining the confidentiality of personal information.
11.2. The Foundation shall establish appropriate safeguards to protect personal information disclosed to third parties, for example by contractual agreements stipulating the confidentiality of the information and the purposes for which it is to be used.
The Foundation is committed to responding in a prompt and respectful manner to any complaints or concerns received from our donors and/or the general public.
Donors include current, past and prospective donors and any individual, company or group with an interest in the work of the Foundation.
General public includes any individual or group from the community at large who has filed an expression of concern.
Complaint includes any received expression of dissatisfaction on the part of an individual, company or group related to the actions of the Foundation.
It is expected that the majority of complaints or concerns will be administrative matters that the Executive Director of Development is in a position to address immediately and to the complainant’s satisfaction within the existing systems in place in the Foundation. These may include, among other possibilities, a request to limit the number of solicitations annually, to discontinue solicitations, to correct an address or other contact information, to request that the donor not be solicited by telephone, to request information, or to inquire as to the status of a receipt. The Foundation staff person handling the complaint will ensure that the necessary procedures are followed to address the complaint.
As a matter of operational principle, any complaints will be immediately referred to the Executive Director of Development, and, if still unresolved, to the Chair of the Board. In the event that a complainant remains dissatisfied after being referred to the Executive Director of Development, the complainant will be informed that an appeal may be made in writing to the Foundation’s Board of Directors, addressed to the Chair of the Board of the Foundation.
In the event of a complaint about or relating to the Executive Director of Development, any such complaint (including if the complaint is made directly to the Executive Director of Development) must be immediately referred to the Foundation Chair.
This procedure provides the guidelines for addressing a complaint to the Foundation.
The Foundation wishes to adhere to the highest levels of governance in the conduct of its affairs, including the principles of transparency set out in this section of the Policy.
To ensure confidence in the Foundation in the pursuit of its objectives, donors have the right to the following.
The foundation’s financial affairs will be conducted in a responsible manner, consistent with the ethical obligations of stewardship and all applicable law. All donations will be used to support the foundations’ objectives, as registered with CRA. All restricted or designated donations will be used for the purposes for which they were given unless the charity has obtained legal authorization to use them for other purposes.
Annual financial reports are necessary to achieve transparency and accountability to donors and the public. The reports should:
The Finance Committee of the Board of Directors shall be responsible for monitoring and reporting to the Board of Directors with respect to all matters pertaining to the financial integrity of the Foundation.
Compensation of the Foundation’s Fundraising Staff
The Foundation observes the following compensation practices:
(a) fundraisers who are employed by the Foundation are compensated on the basis of their experience, expertise and the time requirements of the position in light of the current employment market; and
(b) the Foundation does not, directly or indirectly, pay finder’s fees, commissions or other payments based on the number of contributions received or the value of funds raised.